Last updated: August 2026

Tutor Mentor Support ("TM Support", "we", "us") is committed to protecting your privacy and personal data. This policy explains how we collect, use, store, and protect your information when you use our website at www.tmsupport.co.uk or purchase our answer packs and tutoring services.

We operate in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using this website or purchasing our services, you agree to the practices described below.

Information We Collect

We collect the following types of information:

  • Contact details: Your name and email address when you contact us or book a tutoring session.
  • Payment information: Transaction details processed through our secure payment provider. We do not store full card details on our servers.
  • Booking details: Your preferred session times, qualification subject area, and any notes you provide to help your tutor prepare.
  • Technical data: IP address, browser type, and pages visited, collected through standard website analytics to help us improve our service.

How We Use Your Information

We use your personal data for the following purposes:

  • To respond to enquiries and provide customer support.
  • To schedule and deliver 1 to 1 Zoom tutoring sessions.
  • To process payments and deliver digital answer packs.
  • To send confirmation emails and session reminders.
  • To improve website content and user experience through anonymised analytics.

We will never sell your personal data to third parties or use it for unsolicited marketing.

Legal Basis for Processing

Under the UK GDPR, our legal bases for processing your personal data are:

  • Contract: Processing is necessary to provide the services you have requested, including tutoring sessions and answer packs.
  • Legitimate interests: We use basic analytics to improve our website and services.
  • Consent: Where you have explicitly agreed to receive communications from us.

Data Storage and Security

Your personal data is stored securely and accessed only by authorised members of the TM Support team. Payment transactions are handled by our third party payment provider, which maintains its own PCI compliant security standards.

We retain personal data only for as long as necessary to fulfil the purposes outlined above or as required by law. Booking and payment records are typically retained for up to six years for accounting and tax purposes.

Sharing Your Information

We do not share your personal data with third parties except where strictly necessary to deliver our services, for example:

  • Our payment processing provider to handle transactions securely.
  • Zoom to facilitate video tutoring sessions you have booked.
  • Our email service provider to send confirmation and reminder emails.

All third parties we work with are assessed for their data protection standards before we share any information.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • The right to access the personal data we hold about you.
  • The right to request correction of inaccurate or incomplete data.
  • The right to request deletion of your personal data, subject to legal retention requirements.
  • The right to restrict or object to processing of your data.
  • The right to data portability.
  • The right to withdraw consent at any time.

To exercise any of these rights, please contact us at info@tmsupport.co.uk.

Cookies

Our website uses essential cookies to function properly. We also use analytics cookies to understand how visitors use the site, which helps us improve content and navigation. You can control cookie preferences through your browser settings.

Complaints

If you have a concern about how we handle your personal data, please contact us first at info@tmsupport.co.uk and we will respond promptly. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We recommend reviewing this page periodically to stay informed.

If you have any questions about this Privacy Policy or how we handle your data, please email info@tmsupport.co.uk.