Advice & Guidance Qualifications (IAG)
Information, Advice & Guidance Answer Packs & Mentoring
Advice and Guidance qualifications are essential for advisors, caseworkers, housing officers, career advisors, and customer service leads. TM Support provides comprehensive exemplar answer packs, reflective account templates, and 1 to 1 Zoom tutoring across all IAG levels.
Level 3 Award in Information, Advice or Guidance
Ideal for staff providing introductory advice, signposting, or support services within public or voluntary sectors.
Units Included:
Understanding signposting and referral in IAG, interactions with clients, and managing information.
Level 3 NVQ Certificate in Advice and Guidance Answers
Full practitioner certificate for advisors operating directly with clients in employment, housing, or educational guidance settings.
Units Included:
Developing interactions with clients • Managing personal casework • Reviewing interactions • Operating within networks and referrals.
Level 4 NVQ Diploma in Advice and Guidance Answers
Comprehensive diploma answer pack covering mandatory and optional units for senior advice specialists, team leaders, and casework managers.
Units Included:
All mandatory and optional units: client relationship management, service evaluation, referral systems, line management, and complex casework analysis.