Advice & Guidance Qualifications (IAG)
Information, Advice & Guidance Answer Packs & Mentoring
Advice and Guidance qualifications are essential for advisors, caseworkers, housing officers, career advisors, and customer service leads. TM Support provides comprehensive exemplar answer packs, reflective account templates, and 1 to 1 Zoom tutoring across all IAG levels.
Level 3 Award in Information, Advice or Guidance
Ideal for staff providing introductory advice, signposting, or support services within public or voluntary sectors.
Units Included:
Understanding signposting and referral in IAG, interactions with clients, and managing information.
Level 3 NVQ Certificate in Advice and Guidance Answers
Full practitioner certificate for advisors operating directly with clients in employment, housing, or educational guidance settings.
Units Included:
Developing interactions with clients • Managing personal casework • Reviewing interactions • Operating within networks and referrals.
Level 4 NVQ Diploma in Advice and Guidance Answers
Comprehensive diploma answer pack covering mandatory and optional units for senior advice specialists, team leaders, and casework managers.
Units Included:
All mandatory and optional units: client relationship management, service evaluation, referral systems, line management, and complex casework analysis.
Course Answer Pack Pages
Visit each course page for unit coverage, exemplar answer guidance and tutor support.
Advice and Guidance Level 3
Advice and Guidance Level 4
