Level 2 Information, Advice or Guidance Answers

Level 2 qualifications in Information, Advice or Guidance suit people whose main role is not guidance but who give information and signpost people to services as part of their day: reception staff, support workers, volunteers, library and housing teams. The written tasks ask you to show you understand the difference between information, advice and guidance, and where your own role ends. This pack covers that thinking, with exemplar answers for every task.

What the qualification covers

Typical areas include:

• the difference between information, advice and guidance, and your role boundaries;
• signposting and referring clients to the right service;
• communicating with clients, including difficult situations;
• the legislation, policies and procedures that apply, especially confidentiality.

What is in the pack

Exemplar answers written in plain, practical language, showing how to evidence each task from ordinary working life. The pack helps you show examples of signposting you have actually done, conversations you have handled and the boundaries you have kept, which is what the qualification is really testing.

Who it suits

Anyone working towards a Level 2 IAG award or certificate through a college or training provider, especially if you are new to formal qualifications and want to see the standard of writing expected before you begin.

How to use it

Read the exemplar for each task, then write your own answer using your own workplace. The examples must be yours, and the good news is that if you help people as part of your job, you already have plenty of material.

Help if you want it

If you would like to talk through a task with a practitioner, we offer one to one Zoom tutorials in 30 minute to 90 minute lengths. View tutor sessions or contact us.

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Questions we are asked

What is the difference between information, advice and guidance? Information is factual. Advice suggests options. Guidance helps a person make their own decision over a longer conversation. Knowing where your role stops is half the qualification.

My job is mostly signposting. Is this for me? Yes, that is exactly who Level 2 is written for: people who help others access services without giving formal guidance.

How much writing is there? Short written tasks and reflective accounts. The exemplars show you the expected depth for each one.